1. Do you offer custom parts?

Yes, we specialize in custom automotive parts tailored to your specifications.

2. How long does it take to receive my order?

Standard orders are processed within 3-5 business days. Custom orders may take longer; we’ll provide an estimated timeline upon order confirmation.

3. Can I return a custom-made item?

Custom-made items are non-returnable unless defective.

4. Do you ship internationally?

Currently, we ship within Australia. For international inquiries, please contact us directly.

5. How do I know if a product fits my vehicle?

Check the product description and listed vehicle compatibility before ordering. Vehicle specifications and previous modifications can affect fitment. If you are unsure, contact us at [email protected] with your vehicle details before purchasing.

6. Do you offer custom automotive work?

Yes. Concept Garage offers custom automotive solutions, including composite manufacturing and repairs, paint and panel work, interior upholstery, product development, CAD design, 3D scanning and reverse engineering. Contact us with your project details to discuss what’s possible.

7. How do I get a quote for a custom project?

Email us a description of your project, your intended outcome and any relevant photos, drawings or measurements. We will assess your requirements and provide a quote where the scope can be established. Pricing, deposits and project terms are agreed individually.

8. What are your lead times?

Our typical lead time for relevant custom and made-to-order work is approximately 8–10 weeks. Actual timing depends on the project, material availability, workload and scope. We will advise you of the expected timeframe when quoting your project or confirming your order.

9. Do your products come with installation?

Unless specifically stated in the product listing or agreed in writing, products are supplied without installation. We recommend professional installation where required, particularly for components affecting vehicle safety, structure, aerodynamics or performance.

10. Can you 3D scan a part for reproduction or development?

We offer 3D scanning services for capturing physical components as digital data. Depending on your requirements, scan data can support CAD development, reverse engineering, prototyping and manufacturing. Contact us with details of the component and intended application to discuss the scope and suitable deliverables.

11. Can you reverse engineer discontinued or unavailable parts?

Potentially, depending on the component, its condition, the available reference material and the intended application. We can assess whether scanning, CAD modelling and prototyping are suitable for your project.

12. What if my order arrives damaged or doesn’t fit?

Contact [email protected] with your order details and supporting photos. We will assess the issue and discuss the next steps. If a product fails to meet an applicable consumer guarantee, your rights under the Australian Consumer Law apply.

13. What warranty do your products and services include?

Any additional warranty varies by product or service and will be outlined where applicable. Your statutory rights under the Australian Consumer Law are separate and are not removed by the expiry or absence of an additional warranty.

14. How can I contact Concept Garage?

Email [email protected] with your product enquiry, order details or project requirements. Including relevant photos, vehicle information and measurements can help us respond more accurately.